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Smartr Frequently Asked Questions (FAQ)

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Say hello to Smartr, your coach through the hiring process at your favorite companies

Come across and empathize where you lot are in the hiring procedure
Run into job matches and unique insights
Optimize your resume to stand out to the hiring team
Read tips and tricks for interviews and resumes

Below you can detect some of the most mutual questions asked by our users.

Please review these first before you contact support!

Smartr is costless of charge!

Equally of today all Smartr functionalities can be used free of accuse!
Unfortunately, neither you nor Smartr is able to change the email address on your SmartrProfile.

Once you apply for a chore, the email address submitted on the application is tied to your Candidate profile. The best recommendation we can make is to access the awarding and reapply for the position using the correct email address.

Make sure to notify the hiring team at the company that you are the same person as the person with the undesired email address. You tin can practice this by using the 'Message to Hiring Manager' text field located on the application.
You can edit the name on the application using your SmartrProfile created after the submission of the application. Please follow the instructions below;
- Access your SmartrProfile (Navigate to smartr.me)
- Log In
- Click the 'Complete my SmartProfile' button
- Click the pencil icon in the 'Personal Information' department
- After editing your name, Click the 'Salvage' button
You will be asked to update the companies that y'all applied to with your recent changes.Click the 'Yes' button.Once you complete these tasks your proper noun will be successfully inverse at the company that you applied to.
Your SmartrProfile isonly visible to y'all, unless you lot decide to either:
- Share a link to your SmartrProfile to others later making it public (Ideal to promote yourself and your skills!) or
- Attach a link to your awarding when applying to jobs (a great way to show the company'south Hiring Team your Profile and Skills!)
You take total control over the visibility and usage of your SmartrProfile using the 'Share' button or the 'My SmartrProfile' Settings in your SmartrProfile .

You can find these settings when editing your SmartrProfile. See the screenshots below.

You lot canat any time conciliate the public link using the toggle and/or the 'Deactivate my Link' push seen in the screenshots above.

Too rest assured that, when submitting an application, that application is simply visible to the company you applied to. For example; if you applied to ii(2) companies, H&M and Dentsu, H&M cannot see the Dentsu application and vise versa.
We would be sad to see y'all become.

Delight keep in heed that currently basic usage of Smartr is complimentary of charge and that your SmartrProfile is just visible to yous and the companies to which yous've applied to and to no one else!

If you nonetheless wish to delete your SmartrProfile you can;
1. Access SmartrProfile via https://smartr.me. Make sure to apply the same email address yous used to apply;
2. Click your proper noun, upper right-manus side of your candidate portal.
3. Click on the 'Settings'
4. Click the 'Delete my Smartr account'
5. From the popular-upwardly window, check the 2 acknowledgment questions and click the 'Yes, I would like to delete my Smartr Candidate Portal account.' button
Smartr is the system that powers the hiring experience between over 4,000 employers and candidates similar you lot, but nosotros do not control each employer's actual recruiting operations or timing. Nevertheless, we tin offer a little insight into the application process.

Once the employer you applied to has moved the hiring step forward or set upwardly an interview, you lot will automatically encounter that modify in your dashboard -- accessible at world wide web.smartr.me, and via email.

While every company has its own process, the typical flow goes something like this:

ane.    Recruiters review resumes/applications
two.    Recruiters screen candidates by phone
3.    Hiring Director interviews candidates
4.    Squad interviews candidates
5.    Candidates take skills tests
half dozen.    Executive/approver interviews candidates
7.    Recruiters check references
8.    Groundwork check is run if needed

Note: only in instance you have applied to a job of one of our Enterprise customers, the condition will exist updated. Jobs that you have added manually or using SmartrInbox to Smartr volition non exist updated automatically. You lot can practise that easily past using elevate- and drop betwixt statuses.

Please keep in heed that the average company takes 36 days to fill up a position with 30% of companies hiring in under a month & 70% taking between 1-iv months. There's been a 4X increase in the number of applications per chore, so the Hiring Team may be swamped in reviewing applications. We hope that they get to yours soon and update yous with the next steps.

Nosotros are working on 'Smartr Insights' that will give you more information about the application status and when you could look a response from the hiring team.

As said, we build enterprise talent conquering software used past companies to ability their hiring success and are not directly involved in the hiring process of these companies. Every company has a different hiring process and at that place is no way to promise when the side by side update will accept place.

To increase your chances (it takes on boilerplate twenty applications to land a job!):
- Keep your SmartrProfile up to date
- Set your task preferences
- Apply to our personalized task recommendations
And if you've applied to other opportunities within Smartr, we promise that you lot hear back as before long equally possible!
Nearly likely your awarding was unsuccessful and has been "Archived".

Basically, the "Archived" status means that your application was either Transferred, Withdrawn, or Rejected past the Hiring Team. Having said that, every Hiring Team has different practices and has the choice to reach out to their candidates at their discretion. Likewise, there is no way for Smartr to tell you lot the reason why the Hiring Team marked your application equally "Archived".

Archived applications can be found as follows:
1. Click on your name
2. Click the 'Settings' button in the popular-up window
3. Scroll to 'Review my Archived Jobs' push
Don't lose hope! Fifty-fifty though it didn't piece of work out this time, at that place is always more opportunity. We encourage yous to:
- Update your profile - Add together more experience and skills relevant to positions you're interested in to stand out from the crowd.
- Apply to other jobs - Search through thousands of active job opportunities in Smartr. You might be pleasantly surprised by recommended jobs.
- Try out our content in tips and tricks - Further improve your chances of landing your dream job.
Delight keep in mind that SmartRecruiters is an enterprise talent acquisition suite used past companies to make their hiring success past finding candidates through our platform. SmartRecruiters is not involved in the hiring process of our customers.
Currently, Smartr merely shows applications that originated from our SmartRecruiters one-Click service: aka applications where you officially practical to a publicly sourced application. Internal jobs of companies are non shown inside Smartr.

Please verify the type and status of your application with the companies' Hiring team.
To withdraw your application follow the steps below:
1. Navigate to smartr.me
2. Log in using the same electronic mail address used to apply
3. Click the 'Home' button
4. Click on the task title you wish to withdraw from
5. Click the 'Meet MY Application' button in the side panel
6. Scroll downwards to the bottom of the page and click on 'View Options'.
7. Here you'll be able to withdraw from a particular chore by clicking the two (2) consent boxes
8. And so click, 'Yeah, I would like to withdraw my application'
The "Archived" condition means that your awarding was either Transferred, Withdrawn, or Rejected by the Hiring Squad.

Every Hiring Team has different practices and has the option to reach out to their candidates at their discretion. Also, at that place is no way for Smartr to tell you lot the reason why the Hiring Squad marked your application equally "Archived".

Archived applications can be plant equally follows:
1. Log in to your SmartrProfile at smartr.me
2. Click on your name
3. Click the 'Settings' push button in the popular-upward window
4. Gyre to 'Review my Archived Jobs' push
This condition is shown on your application.

Status Inactive means your application was either Rejected, Withdrawn or Moved to another Job by the Hiring team.

Every Hiring Team has different practices and unfortunately, at that place is no way for the states to give you more details most their decisions.

SmartRecruiters is an enterprise talent acquisition suite used by companies to make their hiring success by finding candidates through our platform. SmartRecruiters and Smartr are non involved in the hiring procedure of our customers.
Nosotros sympathize in that location are cases that require y'all to withdraw and and then reapply to a position. This might be the instance when y'all want to change the information y'all provided during the initial apply. At this moment there is, unfortunately, no direct mode to exercise this using Smartr. We are working on that.

If a job hasn't expired yet and the company is still sourcing the position, you tin can use to a position previously withdrawn by following the steps below:
1. Log in to smartr.me
2. Click on your proper name
3. Click the 'Settings' button in the drop-down window
4. Curlicue to and click the 'Review my Archived Jobs' push button
5. Click the job you wish to reapply to
6. In the slide out console click the 'Encounter MY Application' button
7. Click the on the job title to access the application (if nonetheless sourcing)
8. Now apply using the 'Apply with Profile' button
Before re-submitting your apply, review the unabridged application and brand accurate adjustments.

NOTE: To brand sure this application will show on the tracker board once again, delete the application from your Archived jobs by clicking the three dots on the correct and choosing "Delete".
On your computer you tin can reset your password by following the steps below:
2. Click the 'Reset Password' link
3. Enter the same email address you used to when creating your SmartrProfile
4. Click the 'Submit' push
Check your mailbox for an email from notifications@smartr.me that volition contain a button taking you back to Smartr to reset your password.

TIP: Make sure to check your SPAM folder!

TIP: Delight add notifications@smartr.me to your contacts or to your list of safety electronic mail senders.

Resetting your password when on your mobile

If you are on a mobile phonethe link to reset your password is currently non visible. Follow the instructions below on your computer or use the option 'Desktop site' or 'Evidence desktop version' on your mobile telephone to have access to the desktop version of our website and the Reset Password option and then follow the instructions as mentioned in a higher place.
If y'all encounter bug finalizing and sending your application, brand sure to cheque the following:
1. Make sure the bulletin to the hiring manager does NOT contain any special characters like {, }, \, <, >, ; The class indicates when this is the case similar shown below
2. Make certain to disable any popup-blocker software you have installed for our website(south). Our and then-called Captcha nosotros use to prevent sending spam to companies might be affected by this and this would preclude the awarding to be sent.
If a company has asked you lot to pay a fee to be hired or to first your task (equipment etc), and so information technology is nigh likely a scam. We advise you don't send money to whatsoever company to be hired. If you receive a suspicious contact, delight alert usa at supportfeedback@smartr.me.

The only time you are asked to pay within Smartr is if yous would like to savor Smartr premium features or partner services like upskilling classes. If you are in doubt, please contact our support team before sending any payment.
Smartr helps yous to be more than successful in your application process.

Nosotros repent for any inconvenience caused past removing the Task Search characteristic.

Looking at our data we realized that users adopt the results from recommendations over those from job searches (users apply xv% more than to jobs from recommendations). Also task search had some limitations. For example, it was not allowing you to expect for jobs in a whole country.

Our job preferences that will be used for recommendations DOES have that selection! :)

In brusk, we have decided to really focus on giving you suitable recommended job offers and help you lot save time by no longer needing to search yourself.

Nosotros know that a lot of users were looking for jobs at a item visitor, typically the company they already practical to. Good news; soon nosotros will launch a special section in our recommended jobs showing you other suitable jobs at the companies you've applied to.

Delight go ahead and have a await at your recommended jobs in the MyJobs Recommendations department. Make certain to update your preferences and besides provide plenty SmartrProfile data (education, work history and skills) for u.s.a. to work with!
Smartr helps y'all to be more successful in your application process and we recommend job offers based on your profile, your task preferences, and past applications.

The mechanism we use is quite complex and uses the information nosotros have available to generate the best and most personalized matches.

To exist able for united states of america to provide yous with offers nosotros inquire yous to:
- Update your SmartrProfile with as much information as possible specially Education, Work History, and Skills
- Update your job preferences with your preferred location(s), job championship(s) and employment blazon(s)
Please go ahead and have a await at your recommended jobs in the MyJobs Recommendations section and make certain to provide the states with plenty data for u.s. to help yous.
Smartr helps you lot to be more successful in your application process and we desire to provide you lot with the best possible support.

Unfortunately, users have been reporting a lot of issues with the Chrome extension and we are now deliberating what to do adjacent. In the meantime, we accept decided to unpublish the extension from the Chrome web shop.

Do non worry though! You can withal add interesting jobs you notice on the web to the Smartr tracker board using the 'Add together job manually' option on the Saved Jobs Page

Information technology is fast and easy.

Nosotros are pitiful for any inconvenience caused.